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Returns

All new items come with minimum 12 month manufacturer’s warranty, subject to terms and conditions of the item manufacturer, further extended warranty periods may be offered and will be specific to each item. 

Any faults, damages or missing items must be reported within 24 hours of receipt of goods. 

Please email us:

support@cateringzone.co.uk

This will enable us to reply faster to your questions, queries.

Under the Distance Selling Laws customers are not allowed purchase any item for  a trial period of use. Under these regulation you are entitled to inspect goods on receipt to ensure they are what you intended to purchase. If after reading the outer packaging or inspecting the goods you decide to cancel your order and return the goods at your own cost within 7 days.

Under the same regulations once an item becomes used or any software licences have been accepted the item cannot be returned as unwanted.

You may not cancel your order, contract with us under the Distance Selling Regulations where any audio or video recordings or boxed  computer software has been unsealed by you. Pre-recorded videotapes, DVDs, CDs, minidisc, memory cards and software need to be still sealed. Any 'free gifts' received with the product also need to be returned.

 This applies to software pre loaded onto computers for example on a new computer when you switch it on for the first time you will be asked to accept Microsoft Windows Software Licence and Register it, similarly inserting a toner cartridge to printer will also be deemed as used.

 If you've have had your product longer than 7 days or are a business customer any returns will be at our discretion.

We will try and offer any advice when possible, however due to the limited resale potential or significant depreciation in value of goods we may not offer a refund. In circumstances when we may offer refunds we may not offer a full refund on the purchase price, and are at liberty to take a percentage of the total value of the order upto a maximum 33%. All refunds of this nature will be subject to an administration charge and any other third party payment or services processing fees will not be refunded.

In all instances your product can only be returned if unused and in 'new' condition or unopend (i.e. with any seals and shrink-wrap still intact). It should be returned in the original box and with all the accessories you received with it. Failure to do this or in circumstances when we deem suitable care has not been taken with the returned item or not packaged securely during transport will delay in the processing of the return,

Under the same regulations you have a duty to take care of the products. This includes securely packaging and returning the item using a reputable courier using tracking service and cover the appropriate insurance cover.

We will assess the situation and advise you accordingly and provide details on the return procedure.

We will not accept liability for any goods returned without our confirmation.