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Shipments and Returns

 
All quoted delivery prices are for UK Mainland. If you are in the Scottish Highlands and Islands, Northern Ireland, Jersey, Guernsey please enter your postcode correctly formatted without blank space at the end,  at the checkout and your delivery price will be calculated,  alternatively please email us for shipping quote. Shipping prices include insurance cover and tracking.

Prices - We have warehouses located throughout UK if the goods you are buying are going to be shipped from different warehouse locations then the shipping price will reflect this. However we will always combine shipping prices to give you the best price possible, Allowing you to add as many items as you want from our different stores on this site and pay only 1 low cost shipping fee.

Collections - We dont offer a collection service.

Courier - The courier your item will be sent with will depend on item value, weight, fragility, and service available.

Delivery Times - Please include your phone number with the order.

We try to keep the buyers informed about delivery schedules however any dates we specify for the delivery of the goods are approximate only and we cannot be held liable for any delays. Most items will be dispatched within 24/48 hours of receiving cleared payment, and delivered within 1 to 7 working days.  Delivery times will depend on the location of the buyer, the item location and the type of item to be delivered. Delivery times may also vary over busy periods and bank holidays. Please check individual item pages for more details on delivery times, please note delivery times are After the items are dispatched so please take this amount of time into consideration.

If you are buying more than 1 item from different stores on this website, they may be shipped from our different warehouse locations and goods may either arrive on the same day or different days.

If your item has not arrived after 7 working days please email us on:

shipping@cateringzone.co.uk


IMPORTANT DETAILS ABOUT YOUR DELIVERY

1.    Provide a mobile phone number which so the courier may be able to contact prior to delivery to arrange delivery date.
2.    Kerb Side Delivery Only – Heavy items – Fridges and Freezers – Cookers and Flat Pack products will be delivered to kerb side only or the ground floor entrance to the building. It does
not include negotiating lifts or stairs.
3.    It's the buyer’s responsibility to ensure the items they have purchased will fit into their premises.
4.    Delivery does not include unpacking or assembling – positioning of the products.

The customer accepts liability for any delivery costs for aborted deliveries caused by the above mentioned conditions not being met.

Redlivery-

If we were unfortunate enough to miss you with an attempted delivery as we were unable to deliver the parcel securely, then there is a number of different options available to you in order to make sure we get you your parcel as quickly and conveniently as possible.

 

Your driver would have left a 'we called to deliver/collect your parcel' card. Please read this as it will tell you whether:

 

  1. We will deliver the parcel again tomorrow.
  2. Your parcel has been left with a neighbour.
  3. Your parcel has been taken to your local Post Office branch.
  4. Your parcel has been returned to our depot.

 

If you want to arrange for your parcel to be delivered to a different address then please note that we are only allowed to deliver parcels to a different address after one attempt has been made to deliver to the address on the parcel.

It will be the customers responsiblity to collect the item from the neighbour or neighbouring business if the customer was not in when the courier came to deliver the parcel and the driver left the item with a neighbour. This will also be applicable in cases when a customer no longer requires any item in the order - which was delivered to a neighbouring property, i.e. they would still need to collect the item and  contact us and follow our returns process.

Check Item - All parcels and packages must be checked on delivery and before you sign for the delivery, please check the box for any damages or if it has been opened, in both situations simply refuse the parcels and ask the driver to return back to the sender.

Damages or Faults - In the unlikely event of damage in transit, faults or missing items must be reported within 24 hours of delivery: no exceptions as this is the time period we have to register an claim against the courier, we can not be held liable if the customer  faila to report damaged - missing items withing the 24 hours timeframe.

Please email us:  support@cateringzone.co.uk

Please note we only post goods to the address on the credit card the payment was made from. We also reserve the right to ask buyers to provide for additional information to confirm identity or verification purposes.

WEB ORDER DELIVERY

4.1. If orders are placed before 3.00PM, goods held in our warehouse are usually delivered the within 1-7 working days on the UK mainland, although bulky or fragile items may take longer.

4.2. For off shore and remote areas including Northern Ireland, Highlands, Isle of Man, Isle of Wight, Channel Islands, Alderney and Scottish Islands a supplementary delivery cost may apply.

4.3. All products are subject to availability.

4.4. Any dates specified by the Company for mail order delivery of the Goods are intended to be an estimate and time for delivery shall not be made of the essence by notice.

4.5. All large machinery, refrigeration, and flat packed prices include delivery to the door (ground floor only) UK mainland. Mail and web order delivery does not include going on the premises, negotiating stairs or lifts, unpacking, positioning or assembling items. The Buyer needs to ensure that all products will fit through doorways and onto premises, the Company will not accept responsibility if it will not fit. Any carriage charges caused by aborted delivery are the Buyers responsibility.

4.6. Subject to the other provisions of these Conditions the Company will not be liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, loss of profits, loss of business, depletion of goodwill and like loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods (even if caused by the Company’s negligence).

4.7. Any delay in delivery will not entitle the Buyer to cancel the order. The Company will not be liable for failure or delay in delivery of the goods, if it is due to an event beyond the reasonable control of the company.

4.8. The Buyer must ensure that someone is on site to accept and sign for delivery. Any signature taken to accept delivery is binding.

4.9. If for any reason the Buyer will not accept delivery of any of the Goods when they are ready for delivery, or the company is unable to deliver the Goods on time because the Buyer has not provided appropriate instructions, documents, licenses or authorisations:

4.9.1. Risk in the Goods will pass to the Buyer (including for loss or damage caused by the Company’s negligence);

4.9.2. The Goods will be deemed to have been delivered; and

4.9.3. The Company may store the Goods until delivery where upon the Buyer will be liable for all related costs and expenses (including, without limitation, storage and insurance).

4.9.4. For large machinery or refrigeration, where a delivery attempt has been made and failed due to customer error, a subsequent delivery charge may be made.

Delivery and Installation

5.1. The company will carry out installation in a workmanlike manner and to the best of its ability, but shall not be liable for any damage caused to persons or property in or about the premises caused by reasons beyond the control of the Company or employees.

5.2. The delivery date referred to in the Company's acknowledgement of order shall only be regarded an estimate of the actual date of delivery. The Company shall not be bound to deliver on the estimated delivery date nor shall the Company be liable for any delay in delivery unless specifically agreed in writing from the Company's head office.

5.3. Where delivery is delayed upon the buyers request or due to the lack of delivery instructions, or due to the buyers delayed payment of his account the Company shall have the right to charge storage costs, which the buyer shall pay. Storage shall be charged at 2% of invoice value for each completed month which delivery is delayed beyond the stated delivery date.

5.4. If the Company attempts to effect delivery, and such an attempted delivery is abortive due to the buyers refusal to accept goods for whatsoever reason, unless the buyer has given the Company reasonable written notice of the buyers wish to postpone the delivery date, the Company shall have the right to charge the buyer with all costs and expenses of the abortive delivery.

5.5. The Company may make, and the buyer shall accept partial deliveries when required by the Company.

5.6. On delivery all risk in connection with the goods shall pass to the buyer.

5.7. If, after delivery, but before completion of the installation, damage to or destruction of any part of the equipment on site occurs, arising from any accident, theft or malicious intent or from war, fire or any cause beyond the Company's control the Company shall make good the damage or destruction and will make an extra charge to the buyer in respect thereof which the buyer must pay. The extra charge will be calculated in accordance with the Company's standard charges and terms. If further work shall be impractical the buyer shall pay for the equipment and labour already supplied, and the contract shall be at an end.

5.8. The buyer shall be solely responsible for the cost of protecting the equipment from damage or destruction after delivery, howsoever caused.

5.9. The Company accepts no liability arising from or contributed to by the fixing of equipment by the Buyers or by contractors employed by them or from placing on equipment of articles of excessive weight.

5.10. The Company will not accept any liability or claim for the loss of contents arising from malfunction of the equipment supplied.

5.11. The company's quotation does not include the following:

a) Any electrical wiring, plumbing, building works, making good, or any materials or services not specifically mentioned in the quotation.

b) Any casual labour, costs of hiring, lilting or handling equipment or scaffolding required to convey goods supplied to site.

c) Cost of lighting, power, heating and water required during erection and installation of the equipment at site.

d) Any insurances payable relating to the above.

The above items are to be provided and paid for by the Buyer.

5.12. The quotation and specification are based on the assumption that the equipment can be installed in such position that there is available for the condensing process at all times, a constant supply either of free air at a temperature not higher than 80º F or (in the case of water-cooled equipment) water at a temperature not exceeding 65º F at a sufficient pressure, and that the ambient temperature at the site does not exceed 80º F. If these conditions do not exist and that fact is not disclosed to the company, the company reserves the right (at the Company's option), either to cancel the contract or to make an extra charge above the price quoted, for the cost of carrying out any modifications necessary, or to cancel the warranty.

5.13. Where the buyer is to provide materials to be used in connection with the contract they must be in good condition and suitable for the purpose for which they are intended. Any replacement found necessary after inspection and/or testing by the Company (whose decision in this respect will be final) will be charged for in addition to the quoted price.

5.14. If any materials specified are not available the Company reserves the right, without notice, to substitute other materials which in the opinion of the Company are suitable.

5.15. Notwithstanding any agreed date under clause 4.3. The Company shall not be liable for loss or damage arising from delays in delivery resulting from acts of God, Government orders, strikes, war or delay in delivery of manufacturing material, or any circumstances beyond the Company's control. None of these events shall entitle the buyer to cancel the contract, and the delivery date shall be extended accordingly.

5.16. The Buyer should cover the equipment being delivered for fire and theft even it the goods are on short term loan or hire.

 

 

 

International Buyers

We offer worldwide international shipping please email us with details of the items you wish to buy the quantity and your delivery address  to:

sales@CateringZone.co.uk

We will email you back with a shipping quote.

Returns

All new items come with minimum 12 month manufacturer’s warranty, subject to terms and conditions of the item manufacturer, further extended warranty periods may be offered and will be specific to each item. 

Any faults, damages or missing items must be reported within 24 hours of receipt of goods. 

Please email us:

support@cateringzone.co.uk

We will assess the situation and advise you accordingly and provide details on the return procedure. We will not accept liability for any goods returned without our confirmation.

Stock availability and Prices

Stock and Prices are checked regularly, however if we find the price has changed when we receive your order we will contact you and ask if you wish to proceed. Similarly if we find the item you ordered is not available we will notify you as soon as possible to place item on order for you or provide full refund.

WEEE Regulations
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

  • Much of the UKs WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
  • Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

CateringZone.co.uk is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

For example, if a customer bought a new camera from us we would accept their old camera and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out
wheeled bin symbol.


 
Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled. 
 

Waste Batteries and Accumulators Regulations
Under the Waste Battery Regulations, the CateringZone are now offering a take back scheme for all portable waste batteries. Please email us on aftersales@CateringZone.co.uk  for further information on returning these type of products in person (please do not post).

Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com

Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. You may find stores in your local area more accessible.