Terms and Conditions
Payment & Prices
You can pay for your order by Visa, MasterCard, Delta/Connect, Switch or Amex. Using our secure payment checkout facilities.
We will not accept payment by cheque or cash on delivery.
All prices and products quoted are subject to alteration or withdrawal without notice from time to time.
We try to ensure that the prices and information on our website are accurate but we are not responsible for errors that may occur. In the event of an error occurring we will inform you as soon as possible and give you the option to confirm the order at the correct price, change your order, or cancel it. If we cannot contact you we will cancel the order and provide refund.
We will only deliver items to address on the credit card you have used to make the payment, we will not accept address changes after payment, however we will cancel and refund the order allowing you to re-order after you have changed and verified your address details.
When processing your order, the information provided will be subject to credit and fraud prevention checks. For these purposes we may transfer your information to third parties and / or countries outside the EEA.
While all reasonable care is taken to protect the confidentiality of your order and credit card details we cannot be liable if, through no fault of our own, these details are intercepted by and used by third parties.
We will acknowledge your order and confirm availability (or otherwise) by e-mail as soon as possible. Any e-mail or other electronic acknowledgement from us on receipt of your order does not constitute our legal acceptance of your order. Acceptance of your order, and the completion of the contract between you and us, will take place on despatch to you of the goods ordered (in whole or part).
You have the right, under the Distance Selling Regulations, to cancel your order within seven working days of delivery, starting the day after the goods are received. This must be done in via e-mail, support@CateringZone.co.uk
We reserve the right to charge any re-stocking fee including any third party shipping charges for returns made for non faulty items. This amount will be deducted from any refund payments.
Under the same regulations you have a duty to take care of the products.
If you cancel an order after the goods have been delivered, you will be charged for the initial delivery and are responsible for the return of the item using a reputable courier using tracking service and cover the appropriate insurance cover.
Where you cancel your order under the Distance Selling Regulations, we will refund your money within 30 days of the day you cancelled your order.
When we receive the returned goods, we will inspect them to ensure all manuals, accessories and other components are within the returned package and that you have taken reasonable care of the goods. If we receive an item that you have not taken reasonable care of, we shall charge you a fee equivalent to the reduction in the item’s value. If the item has missing components, we shall charge you a further fee to cover the cost of these items. These costs will be deducted from any refund that is due to you.
Special order and products made to your personal requirements cannot be returned.
If we are unable to supply your product within 30 days of order you are entitled to a refund.
Under the Distance Selling Laws customers are not allowed purchase any item for a trial period of use. Under these regulation you are entitled to inspect goods on receipt to ensure they are what you intended to purchase. If after reading the outer packaging or inspecting the goods you decide to cancel your order and return the goods at your own cost within 7 days.
Under the same regulations once an item becomes used or any software licences have been accepted the item cannot be returned as unwanted.
You may not cancel your order, contract with us under the Distance Selling Regulations where any audio or video recordings or boxed computer software has been unsealed by you. Pre-recorded videotapes, DVDs, CDs, minidisc, memory cards and software need to be still sealed. Any 'free gifts' received with the product also need to be returned.
This applies to software pre loaded onto computers for example on a new computer when you switch it on for the first time you will be asked to accept Microsoft Windows Software Licence and Register it, similarly inserting a toner cartridge to printer will also be deemed as used.
If you've have had your product longer than 7 days or are a business customer any returns will be at our discretion.
We will try and offer any advice when possible, however due to the limited resale potential or significant depreciation in value of goods we may not offer a refund. In circumstances when we may offer refunds we may not offer a full refund on the purchase price, and are at liberty to take a percentage of the total value of the order upto a maximum 33%. All refunds of this nature will be subject to an administration charge and any other third party payment or services processing fees will not be refunded.
In all instances your product can only be returned if unused and in 'new' condition or unopend (i.e. with any seals and shrink-wrap still intact). It should be returned in the original box and with all the accessories you received with it. Failure to do this or in circumstances when we deem suitable care has not been taken with the returned item or not packaged securely during transport will delay in the processing of the return,
Under the same regulations you have a duty to take care of the products. This includes securely packaging and returning the item using a reputable courier using tracking service and cover the appropriate insurance cover.
If we are unable to supply your product within 30 days of order you are entitled to a full refund.
All refunds processed for credit/debit card payments maybe subject to a charge of up to 4% of the total payment made.
For security we may ask for further information and documents to confirm your identity, address or payment details.
IMPORTANT DETAILS ABOUT YOUR DELIVERY
1. Provide a mobile phone number which so the courier may be able to contact prior to delivery to arrange delivery date.
2. Kerb Side Delivery Only – Heavy items – Fridges and Freezers – Cookers and Flat Pack products will be delivered to kerb side only or the ground floor entrance to the building. It does
not include negotiating lifts or stairs.
3. It's the buyer’s responsibility to ensure the items they have purchased will fit into their premises.
4. Delivery does not include unpacking or assembling – positioning of the products.
The customer accepts liability for any delivery costs for aborted deliveries caused by the above mentioned conditions not being met.
Redlivery see shipping terms page for further details.
If we were unfortunate enough to miss you with an attempted delivery as we were unable to deliver the parcel securely, then there is a number of different options available to you in order to make sure we get you your parcel as quickly and conveniently as possible.
Your driver would have left a 'we called to deliver/collect your parcel' card. Please read this as it will tell you whether:
- We will deliver the parcel again tomorrow.
- Your parcel has been left with a neighbour.
- Your parcel has been taken to your local Post Office branch.
- Your parcel has been returned to our depot.
If you want to arrange for your parcel to be delivered to a different address then please note that we are only allowed to deliver parcels to a different address after one attempt has been made to deliver to the address on the parcel.
It will be the customers responsiblity to collect the item from the neighbour or neighbouring business if the customer was not in when the courier came to deliver the parcel and the driver left the item with a neighbour. This will also be applicable in cases when a customer no longer requires any item in the order - which was delivered to a neighbouring property, i.e. they would still need to collect the item and contact us and follow our returns process.
Damages or Missing
Check Item - All parcels and packages must be checked on delivery and before you sign for the delivery, please check the box for any damages or if it has been opened, in both situations simply refuse the parcels and ask the driver to return back to the sender.
Damages or Faults - In the unlikely event of damage in transit, faults or missing items must be reported within 24 hours of delivery: no exceptions as this is the time period we have to register an claim against the courier, we can not be held liable if the customer fails to report damaged - missing items withing the 24 hours timeframe.
Please email us: firstname.lastname@example.org
for more detailed delivery terms and conditions please refer to our delivery information page
All products are covered by a 12 months minimum manufacturer guarantee against faulty workmanship and materials, subject to manufacturer conditions. The details of the guarantee will be delivered with your product.
The guarantee will not apply if the fault arises from fair wear and tear in our reasonable opinion, deliberate damage, accidental damage, negligence, abnormal working conditions, failure to follow manufacturer instructions, misuse or alteration or repair of the goods without manufacturer approval.
If your product does not work or appears not to be working correctly, please first check the manufacturers instruction book to ensure that it has been installed and is being used correctly. Then we ask all customers to contact the relevant manufacturer’s technical support directly in order to carry out any tests or configuration issues, thereafter if the issue is still unresolved please email us:
The warranties do not apply to Goods that have not been paid for in full and/or any defect in the Goods caused by the fault, negligence or failure of the Customer to use the Goods for their normal intended purpose or failure to adhere to manufacturer instructions (including storage, use in incorrect environment, maintenance, de-scaling and cleaning).
Non - UK Mainland customers will be covered under a parts only warranty if a a general service team is not available in your location. The customer would need to arrange for there own inspection and provide a working report from an manufacturer approved services engineer and nay required parts would be provided to repair the item. Subject to Terms and conditions.
Gaskets, refrigerants, filter driers, shelves, tray slides, castors and legs, electric lamps, fuses, keys, locks, glass, filters, mains plugs and leads, hose connections and machine consumables, attachments etc are warranted to be free from defect on delivery only and any damage caused due to delivery must be reported to CateringZone within 24 hours to qualify for replacement, repair or refund at CateringZone discretion.
Engineer call-outs and repairs carried out on non-warranty faults or defects may be subject to further charges including where the Customer has missed or is unduly late for an arranged call-out.
The manufacturer or supplier may in its reasonable discretion invalidate warranties for any Goods that have been or are suspected to have been altered, tampered with, serviced, repaired or attended to without CateringZone or the manufacturers or supplier’s prior endorsement or approval.
Any Goods repaired or replaced will be guaranteed only for the unexpired or remaining portion of the warranty period of the original Goods that were repaired or replaced.
We have made every effort to display as accurately as possible the colours of our products that appear on this Website. However, we cannot guarantee that your monitors display of any colour will accurately reflect the colour of the actual product.
While we try to be as accurate as possible, all sizes, weights and measurements quoted are approximate.
Please note that images of products on this Website are for illustrative purposes only. The goods that are delivered may vary slightly from the image supplied by the manufacturer and will not include any of the pictured accessories, unless stated in the specification of the goods.
We will not be held responsible for any returns made without our confirmation and a return number.